Shipping policy

Shipping Policy

1. Where we deliver

We deliver within Lebanon to Beirut, Metn and Keserwan. Orders to other areas, and international orders, cannot be accepted for now.

2. Shipping costs

Shipping costs are charged separately from the product price and are calculated at checkout based on your order value and the delivery option you choose:

  • Standard delivery: $5
  • Standard delivery on orders of $100 or more: free
  • Express same-day delivery: $8

The final amount is displayed to you before you complete your order.

3. Processing and delivery time

After you place an order, we contact you on WhatsApp to confirm the products and their availability before dispatch. If an item is unavailable, we suggest an alternative or remove it from your order; you only pay for what is delivered.

Standard delivery arrives within 24–72 hours of confirmation. Express same-day delivery is available when we confirm on WhatsApp that it is possible for your order.

Delivery timelines are estimates only and may vary depending on location, courier performance, public holidays, road or security conditions, or other factors beyond our control; we will keep you informed.

4. Shipping method

Orders are delivered by local couriers working with LuxePharm. Our courier contacts you by phone or WhatsApp before arriving, and we keep you informed about your order on WhatsApp.

5. Customs, duties and taxes

We deliver within Lebanon only, so no customs duties or import fees apply to your order.

6. Payment on delivery

Orders can be paid in cash on delivery, or by card where card payment is displayed at checkout. Please check your order when it arrives, as described in our Refund, Cancellation & Exchange Policy. If you decide not to take an order that is correct, only the delivery fee is due.

7. Delivery issues

If we cannot reach you after two attempts, the order is cancelled; message us to arrange a new delivery. If a delivery fails because the information provided was incorrect or incomplete, a new delivery fee may apply.

Delivery fees are non-refundable once the order has been dispatched, unless the return is due to our error.

8. Gift orders

Gift orders can be delivered to another address within our delivery areas, together with your gift message.

9. Contact

If you have any questions regarding shipping, you may contact us on WhatsApp at +961 76 370 078 or at info@luxepharm.co.