Privacy policy

Privacy Policy

Last updated: 5 October 2026

This Privacy Policy describes how LuxePharm (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from luxepharm.co (the “Services”).

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following types of personal information:

  • Contact information (name, email, phone number, billing and delivery address)
  • Payment information (card payments are processed securely by authorized third-party payment service providers; orders paid in cash on delivery involve no card details)
  • Account information (login details, preferences)
  • Order information (purchase history, transactions)
  • Gift details (the recipient's name, address and phone number, and your gift message, when you send a gift)
  • Messages (what you write to us on WhatsApp or by email)
  • Technical information (IP address, browser, device data)
  • Usage information (interaction with our website)

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process, confirm and deliver orders
  • Provide customer support and handle returns
  • Improve our Services
  • Send order and service-related communications, including on WhatsApp
  • Send marketing communications, only if you have agreed to receive them (you may opt out at any time)
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. PAYMENT SECURITY

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties. We do not pass any debit/credit card details to third parties. Payment transactions are processed through secure and authorized payment service providers.

4. SHARING YOUR INFORMATION

We may share your information only with:

  • Service providers (e.g. payment processors, delivery couriers, who receive your name, phone number and address to deliver your order, and IT services)
  • Platform providers (our e-commerce platform, Shopify, which hosts our website and stores order data on servers outside Lebanon)
  • WhatsApp (Meta), when we message you about your order
  • Analytics and review tools used on our website, if you leave a review or accept analytics cookies
  • Authorities where required by law

We do not sell your personal information.

5. DATA SECURITY

We take appropriate technical and organizational measures to protect your personal information using suitable hardware and software security practices. However, luxepharm.co cannot guarantee the absolute security of any information transmitted online.

6. THIRD-PARTY WEBSITES

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. If you provide information to third parties, different rules may apply, and you are advised to review their privacy policies directly.

7. COOKIES AND TRACKING

We use cookies and similar technologies to keep your cart, remember your language, enhance your experience, analyze usage, and support marketing efforts. You can manage cookies through your browser settings; some features may not work without them.

8. SHOPPING ASSISTANT

When you use the “Ask the assistant” chat, your questions and the assistant's replies are sent to Cloudflare Workers AI, which acts as our service provider, to generate an answer from our product catalogue; Cloudflare Turnstile checks that the request comes from a real browser. LuxePharm does not keep a record of these conversations: the conversation is kept only in your browser tab and is cleared when you close the tab. Please do not enter personal, payment or health details in the chat. The assistant gives general product information and is not medical advice.

9. DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

10. YOUR RIGHTS

Depending on your location, you may have rights to access, correct, or delete your personal information, or restrict certain processing activities. You may contact us to exercise these rights.

11. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

12. POLICY UPDATES

Our website policies and Terms & Conditions may be updated periodically to meet legal or operational requirements. Customers are encouraged to review these sections regularly. Any changes will become effective immediately upon posting on the website.

13. CONTACT

WhatsApp: +961 76 370 078 · Email: info@luxepharm.co · Address: LuxePharm, Jdeideh, Lebanon