سياسة الاسترداد

Returns & Refunds

1. Check your order at the door
Please check your order when it arrives, before you pay: the product, the size, the seal and the expiry date. If anything is wrong, damaged or expired, you can refuse it on the spot and pay nothing. If the order is correct and you decide not to take it, only the delivery fee is due.

2. Returns within 10 days
You can return an item within 10 days of delivery if it is unopened, its seal and original packaging are intact, and it has been kept away from heat and direct sunlight. Message us on WhatsApp at +961 76 370 078 with your order number. We collect the item from your address, and the $5 delivery fee is deducted from your refund.

3. Opened products
For hygiene and safety reasons, products that have been opened, used or unsealed cannot be returned unless they are faulty.

4. If the mistake is ours
If you receive a wrong, damaged, faulty or expired item and didn't notice it at the door, message us on WhatsApp within 48 hours with a photo. We will replace it or refund it in full, and collect it free of charge.

5. Inspection and refund
We inspect every returned item on arrival. Items showing signs of use, damage or heat exposure are not accepted and will be sent back to you. Approved refunds are paid in cash, delivered to you by our courier within 5 working days of receiving the item, or as store credit if you prefer.

6. Sets and gifts
Sets and bundles must be returned complete, including any free gift that came with them.

7. Specially sourced products
Products we source for you on request follow the same rules.